Shopping FAQ's
Choose a topic
Why should I choose LiquidVitaminStop.com for my shopping needs on the internet?
How do I place an order?
How long will it take to receive my order?
Can I get information about my order?
Is it safe to send my credit card information over the Internet to LiquidVitaminStop.com?
What are my shipping costs?
What shipping service do you use?
Does LiquidVitaminStop.com ship to international destinations?
What if I have a question,
can I contact you?
What forms of payment do you accept?
What is your return policy?
Have another question?
Why should I choose LiquidVitaminStop.com for my shopping needs on the
internet?
We are commented to do all we can to meet your needs. Our mission is
for you to be 100% satisfied. Every product meets rigid standards of
quality before it is shipped to you. If you're not satisfied for any
reason, simply return the product within 90 days of the time you
receive your order
How do I place an order?
(The Fastest Method) Use our fast and secured shopping cart, order from WG Sjostrom Company's Online Store at
www.LiquidVitaminStop.com
Or by
calling: 951-924-8831 Monday-Friday: (9:00am -5:00pm Pacific Time). If no answer,
please leave a message. Note; we may be in the field or helping
customers when you call. We will call you back no later than the
next business day.
Or by fax 951-924-8431.
Or you may mail your order to:
WG Sjostrom Co. 9629 Ripple Creek Dr., Moreno Valley, CA 92557-1821.
Note: There are some restrictions. Please read
Terms and Conditions of
Sale.
How long will it take to receive my order?
Expect to receive your order within 5 to 7 business days
for regular delivery.
Can I get information about my order?
Yes, For fastest service simply e-mail
us or give us a call:
951-924-8831 or by fax 951-924-8431 (M-F,
9 a.m. to 5 p.m. PST). If no answer,
please leave a message.
Note; we may be in the field or helping
customers when you call. We will call you back no later than the
next business day.
Or you may mail your inquiry to:
WG Sjostrom Co. 9629 Ripplecreek Dr., Moreno Valley, CA 92557-1821.
Is it safe to send my credit card information over the Internet to
LiquidVitaminStop.com?
All credit card information sent through the
LiquidVitaminStop.com web site is
(SAFE and SECURE) encrypted for your safety.
What are my shipping costs?
Shipping and Handling Rates:
Shipping and handling charges will be added to the price of your
order. Our "LOW" flat rates are:
|
Order Amount
From |
Order Amount to |
Shipping
Cost |
| $ 0.00 |
$24.99 |
$7.99 |
| $25.00 |
$49.99 |
$8.99 |
| $50.00 |
$74.99 |
$9.99 |
| $75.00 |
$99.99 |
$10.99 |
| $100.00 |
124.99 |
$11.99 |
| $125.00 |
or more |
FREE |
International Shipping:
At this time, we only ship within physical Continental United States.
Alaska, Hawaii Puerto Rico,
Guam, and The Virgin Islands addresses please contact us before
placing your order.
Sorry no APOs and FPOs.
What shipping service do you use?
We will ship your purchase via the United States Postal Service (USPS)
or United Parcel Service (UPS) for domestic shipping. Most items
also can be sent by Express Mail for an additional charge.
Does LiquidVitaminStop.com ship to international destinations?
At this time, we only ship within physical Continental United States.
Alaska, Hawaii Puerto Rico,
Guam, and The Virgin Islands addresses please contact us before
placing your order.
Sorry no APOs and FPOs.
What if I have a question,
Can I contact you?
Yes! simply send us an e-mail message. You can
also contact Customer Service:
951-924-8831 (M-F, 9 a.m. to 5 p.m. PST).
If no answer, please leave a message. Note; we may be in the field
or helping customers when you call. We will call you back no later
than the next business day.
Or write:
WG Sjostrom Co. Customer Service, 9629 Ripple Creek Drive, Moreno
Valley, CA 92557-1821
What forms of payment do you accept?
LiquidVitaminStop.com accepts Visa, and MasterCard, Discover,
and American Express or you may mail your order
in with a payment to WG Sjostrom Co. in the form of a check or money
order
NOTE: Paying by personal check or money order typically delays
your order an additional 10 to 14 days We must wait
until we receive your personal check or money order and the funds
must clear your bank, before any products can be shipped.
What is your return policy?
We will grant an exchange or issue a refund for the full cash
price (less shipping and handling) within 90 days of receipt. After the first 30-days of receipt,
you must contact Customer Service for a Return Authorization prior
to returning any merchandise. After 120 days, we will no
longer grant an exchange or issue a refund. Shipping and handling
charges are not refundable.
Please include the following information:
1.Full name and address
2.Phone number
3.E-mail address
4.Original Order Confirmation Number (if available)
5.Your reason for returning the merchandise
Please send the merchandise to:
WG Sjostrom Co.
9629 Ripple Creek Drive
Moreno Valley, CA 92557-1821
Have another question?
e-mail us
|
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