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How to Place an Order
We accept: American Express, Discover, MasterCard and Visa credit and debit cards. You may also pay with a Personal
check or Money order denominated in U.S. dollars.
You have 3 ordering options below
1. Order and Pay entirely online using our SECURE SERVER (the
fastest method) Shop throughout our online store and place the items
you wish to purchase into your shopping cart. Remember, you may
change the quantity of any item in your shopping cart, as well as
remove it completely, at any time.
When you have completed all of your shopping, simply fill out and
submit the online order form including your credit card number and
expiration date, plus all the necessary billing and shipping
information. You will then receive an Order Confirmation Number to
which you can refer. Be sure to include your daytime phone number
and E-mail address so we can contact you if needed with any questions
regarding your order.
2. Order by Fax with credit card
3. Order by Phone with credit card: If you do not have a "forms
capable browser" or you do not wish to order online using our SECURE
Transaction Server, just give us a call at: 951-924-8831 -
Monday-Friday: 9:00am -5:00pm Pacific Time. If no answer, please
leave a message. Note; we may be in the field or helping customers
when you call. We will call you back no later than the next business
day.
Note: Please have your completed order form in hand when calling.
4. Order by Personal Check or Money Order: If you prefer to pay with
a Personal Check or Money Order you may do so. After placing your
desired purchase in your shopping cart simply complete your order
and print. Fill in your check
number in the last field and click on the "Complete Your Order"
button, print and mail your order form along with your Personal
Check or Money Order made payable to WG Sjostrom Co.
Make Checks payable to: WG Sjostrom Co.
Our Mailing Address:
WG Sjostrom Co.
9629 Ripple Creek Dr.,
Moreno Valley, CA 92557-1821
Cancellations
An order cancellation request must be received before shipment for a
full purchase price refund. If an order cancellation request is
received after shipment the customer should refuse the package when
delivery is made. Refunds (less shipping and handling) are processed
once the refused package is returned to WG Sjostrom Co. Refunds are
processed within seven (7) business days by the same method as order
payment. WG Sjostrom Co. reserves the right to cancel any order at
any time.
Personal Checks
Orders paid by personal check will be shipped after 10 business
days. All returned checks will be charged a $25 USD return check
fee. Counter checks will not be accepted.
Satisfaction Guarantee
Return Policy
We will grant an exchange or issue a refund for the full cash
price (less shipping and handling) within 90 days of receipt. After the first 30-days of receipt,
you must contact Customer Service for a Return Authorization prior
to returning any merchandise. After 120 days, we will no
longer grant an exchange or issue a refund. Shipping and handling
charges are not refundable.
Please include the following information:
1.Full name and address
2.Phone number
3.E-mail address
4.Original Order Confirmation Number (if available)
5.Your reason for returning the merchandise
Please send the merchandise to:
WG Sjostrom Co.
9629 Ripplecreek Drive
Moreno Valley, CA 92557-1821
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